A recent conversation in the Delish office sparked a debate: Have you ever noticed the one consistent part of every single Chick-Fil-A visit? If the answer is no, you’re in the same boat as half our staff. Let us clue you in: It’s that whenever you say “thank you” to a Chick-Fil-A employee, they’ll inevitably reply “my pleasure.”
Not “you’re welcome” or “anytime” or “sure thing” or “have a nice day!” But “my pleasure.”
According to Taste of Home, this is a long-standing tradition that originated after the chain’s founder Truett Cathy had a particularly memorable exchange during a luxury hotel visit. It ended with an employee answering Truett that way instead of with the usual “no problem.” He reportedly wanted that sense of elevated luxury to translate to his restaurants and subsequently brought it into the Chick-Fil-A world.
A Reddit AMA about a year ago revealed it’s not official company policy for employees to end conversations with “my pleasure,” but that it is recommended and encouraged during employee training. The same AMA confirmed most Chick-Fil-A employees do use the term regardless.
So, uh, now you know. It’s been, uh … my pleasure.
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